Vacancy Detail

View vacancy list

IT Support Engineer

A fantastic opportunity has arisen working for my client who are based in Daventry, they are a Manufacturing business who are looking for an IT Support Engineer to join their business on a permanent basis.

You will be delivering comprehensive 1st and 2nd line IT support to a growing SME with a user base of 60+, emphasising adherence to best practices and a commitment to excellent customer service.

 

Responsibilities:

  • Act as the initial point of contact for 1st line IT support, addressing general inquiries and issues promptly.
  • Manage overall IT systems operations, including installation, configuration, and maintenance of systems and services.
  • Diagnose and troubleshoot software and hardware problems, ensuring timely resolution.
  • Replace or repair damaged computer and network components as needed.
  • Uphold the security of client and server computers through the implementation of security and maintenance systems.
  • Provide support to staff in utilising IT services and systems, fostering positive professional relationships.
  • Work under the guidance of the IT Manager and utilise IT service desk software for efficient operations.
  • Collaborate with existing and potential vendors to coordinate service delivery within SLAs/Contracts.
  • Regularly update and maintain technical documentation, including annual inventory checks.
  • Conduct testing of new hardware and software solutions before full-scale deployment.
  • Deliver training to users on the operation of IT systems and software as necessary.

 

Skills:

  • The IT infrastructure primarily relies on PC-based systems running Windows 10 within an Azure/AD hybrid framework.
  • Responsibilities extend to managing Hyper-V based servers in a mixed cloud/site environment, supporting both portable and fixed workstations.
  • Additionally, provide support for VoIP telecoms, mobile devices, and printers.
  • Given the diverse user base spanning in-house and mobile individuals across the UK and beyond, proficiency in remote systems and telecoms is crucial.

 

If you feel that you’re a good fit for this role then please forward your CV to Andy Dale at Arcas Technology.


Location: Daventry | Salary: 30000 - 32000 per year | Job type: Permanent | Posted: 07/03/2024

Apply for this Vacancy